Service 05 · Business Technology
ERP, e-commerce and CRM, built as one connected system.
We select, implement and connect the platforms your business runs on, from ERP and online store to CRM and analytics, so orders, bookings, stock, customers and revenue live in one system your team trusts.
About this service
What Business Technology covers
Growth exposes weak systems first. Orders are re-typed between the store and the accounts, bookings live in one tool and invoices in another, and every report shows a different number. Each new customer adds manual work instead of margin.
We design the technology around your processes, not the other way round. We specify what the business needs, implement the right platforms, connect them to your sales and marketing, and stay involved after launch so the system keeps pace as you grow.
Signs you need it
Does any of this sound familiar?
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Symptom 01
Spreadsheets hold the business together
Stock, orders, bookings or projects are tracked in files that only one person fully understands.
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Symptom 02
Data is typed in twice
Orders, invoices and customer details are re-entered between systems, with errors and delays at every step.
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Symptom 03
The platform no longer fits
Your store, booking engine or CRM cannot handle your volume, your markets or the way you now sell.
Each of these is a symptom. The cause usually sits one stage earlier in the engine, and finding it is the purpose of a strategy call.
Find the cause on a strategy callWhat is included
The work, specified.
Every engagement is scoped to your constraint. These are the components we draw from.
- ERP selection and implementationFinance, inventory, purchasing and operations in one system, configured to your processes.
- E-commerce platformsNew stores, re-platforming and B2B portals, built to convert and connected to stock and fulfilment.
- CRM implementationPipelines, fields and automations that reflect how you actually sell.
- IntegrationsStore, ERP, CRM, booking engines and ad platforms connected, so data moves without re-typing.
- Analytics and reportingTracking and dashboards that reconcile to the numbers in your accounts.
- Migration, training and supportData moved safely, teams trained, and the system improved after go-live.
How it runs
Four steps, in this order.
Each step has an output you can review before the next one starts.
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01
Audit
Map your processes, current tools, data flows and software costs.
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02
Specify
Define requirements and choose the platforms that fit your size, budget and plans.
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03
Implement
Configure, migrate and connect in phases, without stopping the business.
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04
Optimise
Train the team, measure adoption and keep improving the system as you grow.
What we measure
- Hours of manual data entry
- Order-to-invoice time
- Stock and booking accuracy
- Monthly software cost
By sector
How Business Technology works in your market.
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Travel
Booking engines, channel managers, CRM and back office connected, so every booking flows from enquiry to invoice without re-typing.
Travel in detail -
E-commerce
Store platforms connected to ERP, inventory and fulfilment, so stock, orders and margin stay accurate as volume grows.
E-commerce in detail -
Professional services
CRM, project and finance systems linked, so pipeline, delivery capacity and billing are visible in one place.
Professional services in detail
The question we will answer on your call
How many systems does one order or booking pass through before it is invoiced?
Every handoff between systems costs time and accuracy. On the call we trace one real transaction through your business and show you where a connected system would save the most.
One conversation. A clear first move.
Which platforms do you work with?
We work with established ERP, e-commerce and CRM platforms suited to small and mid-sized businesses. We recommend a specific setup once we understand your processes, volumes and budget.
Can you work with the systems we already have?
Often, yes. Where your current platforms can do the job, we improve and connect them. Where a platform is holding the business back, we plan the move to a better fit and manage it end to end.
What happens after go-live?
We stay involved. Training, support and a regular review of how the system is used keep it aligned with the business as volumes, markets and teams change.